Privacy policy and terms of user agreement of and Karvala Oy

Contact information

Karvala Oy
Länsirannantie 838
62630 Karvala
Tel. +358 46 9220139

The web store is owned by the company Karvala Oy. Reliable online shopping is guaranteed by the several known brands behind Karvala Oy, and their decades-long, secure operations. Here is where you will find all information about our web store. If you want more info, do not hesitate to contact our customer service.

Payment methods

Prices are without tax when goods will be delivered outside EU. Products and their postage fees are paid when ordering. The recipient shall be liable for any costs of customs clearance and the VAT of the recipient country.

The following payment methods are available for online banking: Paypal. When choosing the payment method offered by “PayPal”, the handling of payments is done via the payment service provider PayPal (Europe) S.a..r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449, subject to the conditions of use which can be viewed at, or, in case the Client does not have a PayPal account, subject to the conditions for payments without a PayPal account, which can be viewed at

Time of delivery
Karvala Oy or it’s suppliers sends the ordered products within 1-4 weeks after the order has arrived. Most of products are produced just for you after your order so it takes a bit longer time than if it were mass stocked products. You will receive an email notification once the order has been shipped.

Shipping methods and costs

In Finland
The transport company best suited to deliver the product in regards to its size and weight will deliver the product.

Postal packages can be picked up from the post office or delivered as mail-to-door parcel.
The shipping costs are determined per weight and package size.

Other countries
The transport company best suited to deliver the product in regards to its size and weight will deliver the product: Schenker, GLS, post, DHL or other possible transport. The recipient shall be liable for any costs of customs clearance and the VAT of the recipient country outside of EU.

Transport damage

If, upon receiving the package, you find that the package and the product it contains have been damaged in transport, file a claim immediately and record the damage in the transport document that remains with the driver. Promptly notify Karvala Oy of the damage either by sending an email to info(at), or with a contact form so that we can agree on further procedure.

Return policy

Customers of Karvala Oy have a 14-day return and exchange policy according to the Finnish Consumer Protection Act. This returns policy does not extend to products, which are produced or altered according to the customer’s wishes e.g. custom sizes.

The customer may return the product, if
1) the order has been cancelled per conditions of sale by notifying Karvala Oy within 14 days of receiving the product
2) the product is unused
3) the product is in the condition in which the buyer received it and all parts belonging to the product are safe, and
4) the product is packaged in its original packaging or similarly.

The product must be returned immediately after cancelling the order. Custom products have a no return policy. When you return products, you are responsible for the transportation risk and return freight, which is, depending on the size and weight of the product, maximum €150 (divansofa) for returns taking place in Finland. Damaged products are not received as returns, unless the product has been verifiably damaged during the first transport. When you wish to return a product, contact our customer service to get further instructions.

A feedback form is delivered with the product. In it, we request the reason for the return, your contact information and your account number. The money is returned latest within a month after we have received the returned product.


Registration description

Name of the register
Karvala Oy customer register
Karvala Oy
62630 Karvala
Business ID: 2757748-3
Email: info(at)
The register includes the following information
A person’s first and last name
Email address, mailing address, phone number
Order information, username

Using the information
The information is used in handling sales orders, Karvala Oy’s financial management and development activities. The information is used in direct marketing only if the customer has given permission for it during registration. Access to this information is held only by Karvala Oy personnel and authorized system administrators, who are all bound by professional secrecy. Information is not disclosed to third parties.

Karvala Oy reserves the right to implement changes at any time to the online service it upholds. Karvala Oy can also change the terms of this contract by notifying the user through the e-commerce site. The e-commerce user accepts the implemented changes by using the service.

Settlement of disputes
All disagreements concerning this contract that cannot be settled through negotiations are to be settled at the District Court of Helsinki according to Finnish law.